Privacy Policy

1. Introduction

NRZ Home Services, LLC ("Company," "we," "us," or "our"), located at 175 Alabama Ave, Lakehills, TX 78063, operates this website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us for services. This policy complies with applicable Texas law, including the Texas Identity Theft Enforcement and Protection Act and the Texas Business & Commerce Code.

Please read this policy carefully. By using our website or submitting information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and mailing or service address.
• Project Information: Details about your home improvement project, property type, and service preferences submitted through our contact form.
• Communications: Records of your communications with us, including emails, text messages, and call logs.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages (collected through analytics tools).
• Cookies and Tracking Technologies: We may use cookies and similar technologies to improve your browsing experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes or estimates.
• To schedule, perform, and follow up on services at your property.
• To send you information about our services, promotions, or updates (you may opt out at any time).
• To improve our website and customer experience.
• To comply with legal obligations under Texas and federal law.
• To protect the security and integrity of our business operations.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With third-party vendors who assist us in operating our website or conducting our business (e.g., email hosting, form processing), under confidentiality agreements.
• Legal Requirements: When required by Texas or federal law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
• Protection of Rights: When necessary to protect the rights, property, or safety of NRZ Home Services, LLC, our clients, or others.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your sensitive personal information, we will notify you as required by the Texas Identity Theft Enforcement and Protection Act (Tex. Bus. & Com. Code § 521.053).

6. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to provide ongoing services, and to comply with legal obligations. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may request access to or correction of the personal information we hold about you.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may opt out of receiving marketing communications by contacting us at the information below or by following unsubscribe instructions in any email.
• Do Not Track: Our website does not currently respond to browser "Do Not Track" signals.

To exercise any of these rights, please contact us at the information provided in Section 10.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.